Frequently Asked Questions

Delivery

Where does Ginga deliver?

Ginga delivers within Metro Manila and anywhere in the Philippines.

Who delivers my order?

Depending on your location, your purchased order will be delivered by our own delivery team and/or our third party logistics provider.

What is your delivery timeline?

Depending on your location, you will receive your purchased item/s within 5 working days.

Do you accommodate International Delivery?

Our apology but for now, we only deliver to locations within the Philippines.

Will my product be in good condition during the delivery?

Yes, we ensure that your purchased items are packed properly and delivered in good condition.

What will I do if my order is damaged upon delivery?

In an unlikely event that your purchased item is damaged upon delivery, please contact us at +63 2 554 0880 or email us at info@gingafood.com. Alternatively, you may leave a contact us and leave a message thru our Contact Us page. Our customer service team will immediately assist you on your concern.

Customer Service

What will I do if there are issues and complaint of my order?

Customer satisfaction is important to us, should there are issues and complaint please contact our customer service team at +63 2 554 0880 or email us at info@gingafood.com. Alternatively, you may leave a contact us and leave a message thru our Contact Us page.

What is your return or refund policy?

Should an unlikely event that our product warrants a return or exchange or a refund, please contact our customer service at +63 2 554 0880 or email us at info@gingafood.com. You may also refer to our return and refund policy at our Terms and Conditions in our website.

How do I contact customer service?

You can contact our customer service thru these following contact our customer service team at +63 2 554 0880 or email us at info@gingafood.com. Alternatively, you may leave a contact us and leave a message thru our Contact Us page.

The Online Store

How do I Sign up?

Signing Up with Ginga is easy, just go to our Sign Up page and provide the necessary details.

How do I managed my account?

Managing your account is easy, just Log In with Ginga and you will be directed to you’re my account dashboard.

How do I reset or change my password?

Log In your account with Ginga and change your password under your My Account dashboard.

How can I select and purchase your product?

At our online store www.gingafood.com, select the product of choice by just clicking the "ADD TO CART" icon and follow our easy step by step check out instructions.

Where do your ingredients come from?

Our ingredients are 100% all-natural, preservative-free and organic ingredients from our very own farm located at Lobo, Batangas.

Who is Ginga Agrifood Manuf. Ent. Inc.?

Ginga Agrifood Manufacturing Enterprises Inc. (Ginga) was established in 2005 with the primary business goals geared towards manufacturing agricultural products and trading of agricultural products both on a wholesale and retail basis.

"Ginga" is a Japanese word which means "Galaxy." Our vision is directed towards expanding our market as wide as what the company stands for and producing both quality all-natural food and non-food products.

Read more about Ginga at our About Us Page.

How do I become a retailer or distributor of your product?

Thank you for your interest in Ginga, if your interested to be a distributor or retailer on our products, please send your Letter of Intent and contact us thru info@gingafood.com.